McMaster University

McMaster University

About the CSU

Our CV

Our friendly and dedicated CSU staff come from a variety of backgrounds and carry an incredible diversity of skills and strengths. Please take a moment to peruse our compiled CSU CV to see our combined education, skillsets and certifications.

Click here to view the CSU CV!

Our Vision

Commitment to the provision, implementation and support of technology to foster innovation, encourage collaboration, and embrace challenge.

Our Mission

To ensure that the Faculty of Health Sciences' information technology requirements in administrative, clinical, educational, and research communities are met with:

  • Responsive and timely levels of service and support
  • Reliable and innovative solutions
  • Secure and robust infrastructures
  • Effective and strategic leadership

Our History

CSU was established in the Faculty of Health Sciences in 1969 in an era of mainframes, punch cards, and computer operators. Technology has evolved greatly and CSU continues to provide support and remain committed to the faculty in all aspects of information technology.


CSU provides computer and electronic communications services and support to the Faculty of Health Sciences, McMaster University at campuses across the city (Hamilton General, St. Joseph's, Henderson..) and around the province in collaboration with Kitchener, Thunder Bay and Many others. CSU is located in the 2D area of the Health Sciences Centre of McMaster University. Our services are offered to all FHS sites and campuses.

Servicing and Supporting FHS

CSU provides a wide range of computer hardware and software support services to the Faculty of Health Sciences:

  • Many desktop and server associated technologies
  • Email and server systems/network drive/storage/backup systems
  • Software/database application development, customization and administration
  • Internet and intranet services including Web 2.0 and e-learning technologies
  • Consultative services for administrative, clinical, educational, and research computing requirements

Fast facts

  • We manage more than 150 servers at CSU.
  • Last year we responded to over 3000 service requests.
  • An average of 20,000 emails move through CSU servers each day.
  • We have a staff of 28 people, servicing a community of more than 7000 faculty, staff and students across Ontario.
  • Two CSU staffers are recipients of the President's Award for Outstanding Service.
  • There are over 2100 network connections throughout MUMC.

Intended Use Policy

FHSAdmin Server Information

What is the FHS Administrative Server?

The FHS Administrative server provides access to a number of shared services and resources including:


Microsoft Exchange email with enhanced features; 200MB space for mailbox, simple file attachment, campus-wide email directory, and many more features of MS Exchange email.


Powerful management features allow for both individual and group/shared calendars.

Mobile Devices

Full integration and support for FHS administration services are available for mobile devices through our Blackberry Enterprise Server. Mobile Devices are sold and serviced by the CSU.

File Server

The FHSAdmin Server provides secured and large capacity group shared file storage for use by a department or workgroup, as well as personal disk space for shared databases and documents.

Regular backups are performed on the FHSAdmin Server, with off site storage.

FHSAdmin Application Form

You can download a copy of the FHSAdmin Application Form here.

There is an annual charge for this service. Please see our pricing.

FHSAdmin: Frequently Asked Questions
Who has access to the FHS Administrative Server and what equipment is needed?

You must be a University employee with a valid McMaster Employee ID Number. If you are working on a McMaster related project, but do not have a McMaster Employee ID Number, a sponsorship letter from the Department Manager or Chair is required.For maximum performance, a connection to the McMaster University network or Hamilton area hospitals is required. File sharing requires Windows Operating System.

What space is allocated for personal space?

Initially 100 MB is allocated. Additional space is available at $100/500 MB per year.

What are the advantages of shared space?

Shared disk space allows you to mount department databases, documents and other resources in a secure area with access to designated users only. These users can be in different physical locations. The shared space for each user is 100 MB (additional space is available at $100/500 MB per year). All data left on the FHS Administrative Server overnight is automatically copied to a backup tape and retained for 5 weeks. Recovery is possible within this time frame and is included in the annual service fee.

What happens to my campus e-mail box?

Your FHS Administrative Server account becomes your primary McMaster email account. Your Univmail account will be removed after all files have been transferred to the Administrative Server.

Can Data Be Archived?

Yes, CSU provides a service to copy selected files to writeable media. Please contact CSU for further information on this service.

Intended Use Policy for CSU Services

McMaster University Faculty of Health Sciences has a number of standardized products for storage and exchange of electronic information. These include, but are not limited to email, file storage, Web 2.0 technologies, learning management systems, electronic surveys, and web sites.

These products facilitate group collaboration, communication, and sharing information and are NOT intended for the storage or transmission of the following information:

Depending on the nature of the incident, your account and access may be suspended temporarily or permanently.

This page was last reviewed: March 2016.

Valid XHTML 1.0 Transitional Level Double-A conformance, W3C WAI Web Content Accessibility Guidelines 2.0