McMaster University

McMaster University

Educational Computing Lab

The Educational Computing Lab serves the Faculty of Health Sciences (FHS) faculty, staff and students.

Located on the first floor in room HSC-1B7, it provides computing and e-mail services.

Priority for lab use is given to booked courses, tutorials, etc. The area is otherwise available for FHS students, who have been provided with an access card, for such general uses as word-processing, email and Web browsing. Access cards (HomeBase swipe cards) are assigned to students through their educational programme.

Hours of Operation

The lab is available Monday to Friday, 8:30 a.m. to 4:30 p.m., and a Computer Services Unit (CSU) staff consultant is available from 8:30 a.m. to 12:30 p.m. to provide technical support to students and faculty.

How to Reserve the Lab

  • Check the Lab Schedule
  • Send an email to educlab@mcmaster.ca to request a lab booking, specifying the date, time and course name, if applicable. A confirmation will be emailed.
  • Students may drop in anytime when the Lab is open and not booked for courses, workshops & tutorials, etc.
  • Arrangements can be made for faculty to use the Lab on weekends and evenings.

Charges

  • There is no charge for use of the Lab for Faculty-based educational activities.
  • For workshops and events that charge a registration fee, $100 per hour will be charged for use of the Lab.
  • Standard software packages have been installed on the equipment. An hourly charge will be levied for installing specialized software or when technical assistance is required.
  • Arrangements can be made for faculty to use the Lab on weekends and evenings.

Room Setup

32 student PCs in rows facing 1 Instructor PC. Wall mounted 90" dual monitors hang at the front of the classroom for presentations/screen sharing. The machines in the lab are VDI units natively running Windows 8, serving a virtualized Windows 7 image available with the below listed software. Actual hardware specifications and capabilities will vary based on centrally controlled virtualization settings.

Software

The following software is installed on the virtal lab images:

Windows 7 Professional (virtualized) Adobe Acrobat Reader
MS Office 2010 Professional LearnLink FirstClass 11
Internet Explorer 10 Google Chrome
Mozilla Firefox VLC Media Player

Printing

All PCs are networked to the CopiCard print system for print job retrieval in HSC Library, IAHS Learning Commons or Other Campus Libraries. Charge is 10 cents per page via CopiCard.

General Lab Policies

  • Clients take responsibility for any damage to the equipment.
  • All internet access must be logged.
  • Stationary supplies are not provided.
  • Consumption of food or drink in the Lab is prohibited.
  • Tampering with the system files is prohibited.
  • All users must abide by the UTS Code of Conduct for Computer and Network Users.
    http://www.mcmaster.ca/uts/policy/netcond.htm

Network Access

All PCs have full access to the Internet

Service Level Agreement

Educational Computing Labs Service Level Agreement
1) Service Description

The Educational Computing Lab serves the Faculty of Health Sciences (FHS) faculty, staff and students. It is located on the first floor in room HSC-1B7.

2) Service Hours

The lab is available Monday to Friday, 8:30 a.m. to 4:30 p.m.

Priority for lab use is given to booked courses, tutorials, etc. The lab is otherwise available for FHS students who have been provided with an access card for general use.

3) Charges

There is no charge for use of the Lab for Faculty-based educational activities. The lab can also be booked at CSU standard hourly rates for non-faculty use or workshops/events that charge a fee. Please see the CSU website for more information.

Common software packages have been installed on the computers. See the CSU website for details. Standard CSU hourly charges will be levied for installing specialized software or when technical assistance is required.

4) Client Responsibilities

CSU is not responsible for any data loss that occurs on lab computers.

CSU takes reasonable measures to keep lab computers virus free, but cannot be held responsible for viruses contracted from lab computers.

Clients take responsibility for any damage to the equipment.

All internet access is logged.

Stationary / Office supplies (Paper, Staples, Envelopes, etc...) are not provided.

Consumption of food or drink in the Lab is prohibited.

No Printing service is available from the lab.

Tampering with the system files is prohibited.

All users must abide by the UTS Code of Conduct for Computer and Network Users.

http://www.mcmaster.ca/uts/policy/netcond.htm

5) Network Access

All PCs have full access to the Internet via the McMaster University Proxy Server and clients will require a proxy server account to be able to access the Internet.

6) SLA Review

This document will be reviewed annually or as required. This policy was last reviewed: March 2016.

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