McMaster University

McMaster University

CSU Current Rates

Effective November 1st, 2015

Desktop Support Services

Desktop Support Rates
Minimum service charge $48
Hourly rate (billed in half-hour increments) $96
Phone Support (15 minutes) $22.50
Support Contract call x28278 or email for pricing

Desktop as a Service (VDI)

Desktop as a Service

DaaS (also known as VDI) replaces physical desktop computers with virtual machines (VMs) that exist on servers in CSU’s datacentre but can be accessed securely from any internet connection on a wide range of devices; desktop, laptop, tablet or mobile.

Desktop Service using Existing Hardware $50 / month
Desktop Service with supplied VDI hardware (HP T310) $55 / month


For more information on DaaS, please contact

Private Cloud Services

Private Cloud Services

Note: There will be a one time set up fee based on our hourly rate. All packages and options are on a per user basis.

Campus Email Setup
Anytime, anywhere access to email, personal and shared calendars, contact management and more with Microsoft Outlook client or WebMail.
Personal Network File Storage
Secure network storage for your personal, workgroup or department files with automatic nightly backup. Share files and databases with your team.
$160 / year
Minimum support service charge $62.50
Hourly rate (billed in half-hour increments) $125
Dedicated VM : (100GB) $4250 year 1
$850 / year (2-5)
Shared VM - Application : (10GB) $850 / year
Shared VM - Website: (1GB) $225 / year
Level 2 - 20 Hours Support $1800
Level 3 - 50 Hours Support $3750

Network Solutions

Network Solutions

Note: There will be a one time set up fee based on our hourly rate.

Minimum service charge $62.50
Hourly rate (billed in half-hour increments) $125
CSU Managed Switch (8 port) $550
New Network Connection (Drop) $825
McMaster VRF (HHS Sites Only) $41.50 / Month

Digital Signage

Digital Signage

Prices for digital signage will come into effect January 4th, 2016

Month to Month ad $20 per ad for 30 days
1 ad/month for one year $150/year
2 ads/month for one year $250/year
Unlimited ads $500/year


  • Extra graphic design work is charged at an hourly rate
  • Companies or services outside of McMaster that wish to advertise, please inquire for pricing at

Additional Services

Additional Services


Access to a shared Limesurvey instance. Your data is kept private to you. Service can be provided for purchased application VMs.

LimeSurvey Account (1 admin user) $25/month

Emergency Service is available during regular business hours. A premium will be charged.

Cancellation - In case of cancellation by a client for a booked appointment, please provide a minimum of 24 hours notice (1 working day). In cases where this is not provided a fee may be applied.

Special contract rates can be arranged for projects and group support

**Please note that prices are subject to change without notice.


CSU only accepts payment by McMaster account, Mastercard/Visa, and cheque.


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