McMaster University

McMaster University

Remote Assistance

live support

CSU Remote Assistance is a remote access service that the Computer Services Unit (CSU) provides. With this software, our qualified CSU technicians are able to connect to your computer remotely to provide support. They will have the ability to view your desktop, files, and computer hardware. Once the session is complete CSU is not able to remotely connect to your computer or files without your permission.

To use this service, please contact a CSU technician xATCSU (x28278) to obtain a 7 digit access code or connection link by email. Please note that this service is billable at the same rate as inperson technical calls. Current rates can be found on our rates page.


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